Angry Customers

This course provides customer service representatives with advanced knowledge and techniques for managing and resolving conflicts, ensuring positive customer experiences even in challenging situations.

Price:

Duration:

40 minutes

Learning style:

Self-Paced Online

Assured by:

Resources Included:

eBook

About this course

This course will help colleagues to become effective at dealing with angry customers and realise that an angry customer is expressing their concerns about the company and not about them as an individual.

Being able to respond empathetically to angry customers, and transforming conflicts into positive resolutions will contribute to customer satisfaction, brand loyalty, and a positive company reputation.

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Course dates

We are currently accepting admissions for the following upcoming cohorts:

Make an enquiry

Self-led online courses include

Support for over 100 languages

Mobile-friendly design for playback on any device

Progress tracking and pass/fail tests

Automatic, remote updates to keep content fresh

Playback speed controls to speed up/slow down the video

Closed captions which can be turned on/off

Includes over 30 AI audio translations

This course covers

By the end of this course, you will be able to:

Certain actions can trigger unproductive behaviours.
Learn what to avoid and how to work to keep things on an even keel.
How not to take the anger personally
How to follow a customer resolution process without getting rattled

eLearning pricing calculator

Get a quick cost estimate for our eLearning bundles and bespoke packages using our simple pricing calculator.

To learn more about our courses, or to request a tailored quote for your organisation, please contact us today and a member of our team will be happy to help.

Number of Users 50

Number of Courses 10

Cost Per User

£65.85

per user

Cost Per Course

£6.59

per course, per user

Total Cost

£3,292.50

excl. VAT

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Get in touch

Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.

+44 (0) 3700 800800 or (0) 1933 626150

hello@teaching4business.com

155 Wellingborough Road
Rushden
Northamptonshire
NN10 9TB

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