Consumer Duty

Understand Consumer Duty and how to support good outcomes by treating customers fairly and responding to their individual needs.
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Price:
Duration:
20 minutes
Learning style:
Self-Paced Online
Assured by:
CPD
Resources Included:
eBook
About this course

This course explains the FCA’s Consumer Duty and what it means for organisations and employees.

You’ll explore Principle 12, the cross-cutting rules, and the four outcomes that underpin the Duty.

It also covers recognising vulnerable customers and providing appropriate support.

‍

Download Course Overview
This course covers
  • The purpose of Consumer Duty
  • Principle 12 and the cross-cutting rules
  • The four Consumer Duty outcomes
  • The individual Conduct Rule
  • Recognising and delivering good customer outcomes
  • Identifying and supporting vulnerable customers
Course dates
We are currently accepting admissions for the following upcoming cohorts:
Make an enquiry
Self-led online courses include
Support for over 100 languages
Mobile-friendly design for playback on any device
Progress tracking and pass/fail tests
Automatic, remote updates to keep content fresh
Playback speed controls to speed up/slow down the video
Closed captions which can be turned on/off
Includes over 30 AI audio translations
eLearning pricing calculator
Get a quick cost estimate for our eLearning bundles and bespoke packages using our simple pricing calculator.

To learn more about our courses, or to request a tailored quote for your organisation, please contact us today and a member of our team will be happy to help.

Get in touch
Number of Users 50
Number of Courses 10
Cost Per User
£65.85
per user
Cost Per Course
£6.59
per course, per user
Total Cost
£3,292.50
excl. VAT
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Get in touch
Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.
+44 (0) 3700 800800 or (0) 1933 626150
hello@teaching4business.com
155 Wellingborough Road
Rushden
Northamptonshire
NN10 9TB
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