Matching Needs | Teaching 4 Business

About this course

Making customers feel valued is about understanding their actual needs, not just what they may think they want.

This course guides learners in turning their product, service, and organisational knowledge into practical advice, offering personalised attention to each customer by understanding their budget and adapting to their mood.

Learn to handle objections positively, find opportunities to enhance customer service, and build increased customer value and loyalty.

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Course dates

We are currently accepting admissions for the following upcoming cohorts:

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Self-led online courses include

Support for over 100 languages

Mobile-friendly design for playback on any device

Progress tracking and pass/fail tests

Automatic, remote updates to keep content fresh

Playback speed controls to speed up/slow down the video

Closed captions which can be turned on/off

Includes over 30 AI audio translations

This course covers

Using your product knowledge and professional judgement to deliver best advice
Handling objections calmly and professionally
Proposing solutions with products which may also suit them
Focusing at all times on the customer’s needs and wants, giving them your full attention

Pricing calculator

Get a quick cost estimate using our simple pricing calculator. Select the number of users and the number of courses you require to see your cost per user.

To learn more about our courses, or to request a tailored quote for your organisation, please contact us today and a member of our team will be happy to help.

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Number of Users 50

Number of Courses 10

Cost Per User

£65.85

per user

Cost Per Course

£6.59

per course, per user

Total Cost

£3,292.50

excl. VAT